Kolkata's cable TV operators have been reprimanded by the Telecom Regulatory Authority of India (TRAI) for their slow rate of conversion to digital addressable systems.
A meeting held in the Indian city on 18 July brought the leading multi-system operators (MSOs) together to review the implementation of digital addressable systems (DAS) after it emerged only 20% of subscriber details and their channel choices are available on Kolkata's subscriber management system (SMS). This compares to 80% in other metros.
The regulatory body reportedly said that the inaction of Kolkata's cable operators to implement DAS is "totally unacceptable". Immediate steps must be taken to ensure the subscriber management system is updated, TRAI added.
Under the Digital Addressable Cable TV Systems Regulations 2012, cable operators must ensure customers complete Consumer Application Forms, providing all their subscription details, and then add them to the SMS in order for MSOs to transmit digital signals and activate the set-top box.
The regulator will now monitor progress and penalise any multi-system or local cable operators who fail to comply with its regulatory framework.